Microsoft has recently announced the all-new Surface Book 2 with Windows 10 operating system. While Microsoft is calling the Surface Book 2 an ultimate Windows 10 laptop, the Consumer Reports has announced that it won’t recommend the new Surface Book 2 despite the review is still pending.
Consumer Reports earlier this year revealed that it won’t recommend the Surface devices to the customers because of the poor performance and reliability issues. Microsoft’s Panos Panay also defended the Surface devices in a blog post and denied the claims made by Consumer Reports.
“We will evaluate the performance of the Microsoft Surface Book 2 once we get it into our labs next month for testing, but we will not be able to recommend it. Our decision to withhold our recommendation of all Microsoft laptops and tablets is still in effect,” Consumer Reports’ James McQueen said in a statement.
Despite the fact Microsoft’s Surface Book 2 is just announced, the Consumer Reports won’t recommend it without evaluating the performance of the device. This might impact the Surface Book 2 sales but as Consumer Reports is yet to review the device, there are chances that the company might once again start recommending the Surface devices.
Earlier this year Consumer Reports National Research Center revealed that at least 25% of the Microsoft’s Surface Devices suffered reliability issues while Microsoft denied the claims in a blog post. “Microsoft’s real-world return and support rates for past models differ significantly from Consumer Reports’ breakage predictability,” Microsoft explained.
“We don’t believe these findings accurately reflect Surface owners’ true experiences or capture the performance and reliability improvements made with every Surface generation,” the firm added.
