After New York Police Department (NYPD), Delta Airlines is also planning to give up on Microsoft’s Windows Phone and Surface devices. The leaked email has revealed that Delta will be ditching the Windows Phones and Surface devices currently being used by over 23,000 flight attendants and 14,000 pilots. The decision makes sense as Microsoft has given up on Windows Phone while it may not be a good idea to abandon the Surface device as it is still being supported.
All the 23,000 flight attendants and 14,000 pilots will have to use Apple’s iPhones and iPads. According to the private email, the change will take place in 2018 when the employees will be provided with iPhone 7 Plus and an unknown model of iPad Pro.
“The airline continues to maintain a strong and positive partnership with Microsoft, and some of the applications used on the iPhone 7 Plus aimed at enhancing customer and employee engagement are powered by Microsoft Dynamics,” Delta said.
As of right now, the Delta flight attendants have the outdated Lumia 1520 which is no longer supported by Microsoft. As the Windows Phone has been discontinued and it won’t support any new services, Delta has decided to give up on Microsoft’s mobile platform.
“The new iOS device will continue to feature the Guest Service Tool which allows flight attendants to provide more personalized service and recognize high-value customers on each flight. Flight attendants can also provide customers with the status of down-line flights and connecting gate information,” Delta’s private email reads.
On the other hand, Delta is giving up on Surface because Windows Phone is dead. Apparently, the company wants to have a universal-synced experience across the phones and tablets, as a result, Delta attendants will use the iPad instead of a Microsoft Surface. Without a proper mobile platform, it will be difficult for Microsoft to operate the Surface business.
