Windows 10 KB5015807 issues

If you believed that skipping Windows 11 upgrade would spare you from the ongoing issues in the latest updates, then we have some bad news for you. While Windows 11 update (KB5015882) broke the Start menu, users have also reported annoying issues in Windows 10 KB5015807.

KB5015807 is part of Windows 10’s July 2022 Patch Tuesday cycle and it includes fixes for several individual files involved in making the operating system and other Microsoft apps or drivers work. The Patch Tuesday updates generally include fixes for critical security issues that could allow viruses to infect your system.

Users are reporting that Windows 10 KB5015807 fails to install on some systems and the download abruptly ends without any warning. This has been flagged by users in the Feedback Hub and as well as Reddit:

“There were some problems installing updates, but we’ll try again later. If you keep seeing this and want to search the web or contact support for information, this may help: (0x800f0831),” the error message reads, providing no clue as to what went wrong during the installation.

KB5015807 breaks printing in Windows 10

In addition to installation failures, users have also reported that Windows 10 July 2022 update could break the printers. The printers would re-install another instance of the printer, and both instances don’t have an assigned port (USB) assigned, therefore causing all printers not to print at all.

This has been confirmed by the company in an update to the support documentation.

In the updated document, Microsoft noted the company has received reports of devices creating duplicate copies of printers already installed on the same. The duplicate entries use a similar name and the suffix “Copy1”, and apps that rely on the specific name cannot print.

The update also affects the normal printer usage and normal printing operations may not work.

Microsoft is currently working on a new update to address the problem, but there’s a temporary workaround to fix issues in KB5015807:

  1. Open the “Settings” app.
  2. Navigate to the “Bluetooth & devices” section and look for a duplicate copy of a printer. You can remove the copies of the printer and continue using the original installation.
  3. You can also install the latest driver for your printer if you continue to run into the same problem. Another workaround involves reinstallation of the printer after successfully removing it from the system.

“We are presently investigating a resolution and will provide an update when more information is available,” Microsoft noted.

Printing errors in Windows 10 or Windows 11 have been a long-standing issue for several months now. Microsoft has released patches and updates to address the issues with printing, but updates have resulted in additional issues.

It’s likely that Microsoft will be paying more attention to fixing the issues once and for all, and the printing situation will eventually get better.

About The Author

Mayank Parmar

Mayank Parmar is Windows Latest's owner, Editor-in-Chief and entrepreneur. Mayank has been in tech journalism for over seven years and has written on various topics, but he is mostly known for his well-researched work on Microsoft's Windows. His articles and research works have been referred to by CNN, Business Insiders, Forbes, Fortune, CBS Interactive, Microsoft and many others over the years.