Update: Microsoft has just confirmed Xbox One services have been restored. If you’re still experiencing issues, you are supposed to reboot the system. Original story follows below.
The users are reporting that their Xbox One consoles are stuck at the black screen and many gamers are also facing problems when connecting to Xbox Live. The official Microsoft’s Xbox status page confirms that there are issues affecting Xbox Live on January 30, 2019.
This includes a mysterious black screen that shows up when gamers turn on their consoles, preventing consoles from operating core components such as menus and games. In most of the cases, the users are unable to boot to the menu and access content.
“We are aware of reports of Xbox One console startup, title update and sign-in errors. We will keep everyone informed once we have more information to share,” the company confirmed the outage via their Twitter handle.
Unfortunately, the Xbox One status page is also broken at the moment. In another tweet, Microsoft confirmed that users may run into issues when attempting to view the status page. The company is aware of the problem and the Xbox team is actively investigating the outage of the status page.
Microsoft has confirmed that all Xbox One consoles are both affected by today’s issues and the company is deploying a fix. It appears that the software maker today made changes to its Xbox services which broke the consoles.
In the most recent update, the company revealed that the team has identified the cause for the reported issues and are continuing to address these now.
Xbox One black home screen issue
Multiple users on Twitter have noted that their Xbox One console isn’t showing anything and is stuck at the black home screen. Another user notes that they can press home to open up the side menu but they cannot access any content.
Another user confirmed that the X menu does work, but the console fails to load settings or other contents. The device also doesn’t take input from the controller in some cases.
“Xbox One Users – we have identified the service causing the black screens and working on rolling back the service change – please be patient,” writes Xbox Insider Program head, Brad Rosetti in a tweet.
How to fix Xbox One black screen issue
It appears that you can fix your Xbox One by restarting the console. To turn off the Xbox One console, press the Xbox button on for about 10 seconds until it shuts down completely.
Xbox Live is down on January 30, 2019
As noted above, Xbox Live service also remains offline today and the company is aware of the reports.
Microsoft has already identified the outage case and it is likely it will get handled sooner than expected.
We’re updating this page whenever additional information is available, so check back in for more info either here or from the Xbox status page.