Windows 10 desktop
Image Courtesy: Microsoft.com

Microsoft released the Windows 10 October 2018 Update (version 1809) to all users globally a couple of days ago. The company is rolling out the update in stages to fix any issues found during installation of the update.

Some of the users are reporting that the installation of the latest Windows 10 version 1809 is causing files stored in the libraries to be deleted from the PCs without any warning during installation. These files include documents, photos, music and more.

This issue is being caused for users upgrading from the previous version of Windows 10, the April 2018 Update. Users have also complained that there is no option to recover the deleted files if they have not performed any backup before installation.

One of the Reddit users has confirmed that the files are getting deleted and there is no option to recover them if there has been no backup performed.

“It did happen to one of my PCs. Took out the SSD and attached it to my main PC using SATA to USB 3 and the drive was almost empty. I had backups, so that wasn’t a big issue for me. The only thing listed was a Windows.old and the regular Upgrade folder,” Reddit user SonicHyuga explains in a post.

Currently, there has been no word from Microsoft as to what is causing the bug to delete the files from the libraries and there doesn’t seem to be a workaround to recover the deleted files. Even rolling back doesn’t seem to help users in recovering the deleted files.

We are not sure if the issue is affecting all the PCs which are currently installing the latest Windows 10 version or is it impacting only specific PCs. We are currently awaiting a response from the Microsoft in regards to the fix.

If any of our users have not upgraded to the latest Windows 10 version 1809, then we recommend them to back up the data first, as recommended by all tech companies.

  • Rumin8

    I had this happen to me. All my files in Documents disappeared. Nothing in recycle bin.Nothing in Event Viewer. Looked suspiciously like malware. Then I noticed another machine had crashed. And shortly after that, the version 1809 update arrived. I suspect the file loss, and the crash, were due to the systems preparing themselves for the update.

    The implication: Do NOT wait until the update appears in Settings / Update & Security. You might then be too late. When it happened to me, files that a program was using just disappeared, and the program crashed. That is the only thing that tipped me off.

    To guard against any such future shenanigans, I have moved the files concerned (which I had a backup copy of) into my OneDrive Documents folder. That way, the OneDrive recycle bin should have them if it every happens again. (I hope.)