Microsoft began rolling out the Windows 10 Fall Creators Update on October 17 to PCs and Tablets. Despite it is being rolled out in phases, Microsoft isn’t able to fix the reported issues. A lot of users have now reported that they cannot access Windows Hello after installing the Windows 10 Fall Creators Update.

Several users on Microsoft community forums revealed that Windows Hello isn’t working in Windows 10 Fall Creators Update on HP Spectre x360 devices and Surface Pro (2017). In the settings app, when you will try to configure Windows Hello, an error “Windows Hello isn’t available on this device,” will be displayed in Windows 10 Fall Creators Update devices.

However, the Windows Hello was running correctly before installing the Windows 10 Fall Creators Update. Several users have confirmed that the Windows Hello wouldn’t work on HP Spectre x360 and Microsoft Surface Pro. It appears to be a software issue and not related to the hardware configuration of the devices.

A user has described that the camera doesn’t detect the face while on the screen it says that “Windows is looking” for the user face. Microsoft hasn’t confirmed that it is aware of the bug and as only a small group of users are affected, it is highly unlikely that the company will address the bug with a hotfix.

To fix the Windows Hello isn’t available on this device error in Windows 10 Fall Creators Update, do the following:

  • Go to Settings -> Update & Security
  • Select Recovery and under Reset this PC, click on Get Started to reset your PC.

As of right now, the only solution that appears to be working is to reset the Windows 10 PCs. You won’t lose the data but all customization and settings will be reset to default, this fixes Windows Hello bug for many users and as Microsoft isn’t expected to address the bug anytime soon, you can always reset your PC and let us know the result in the comments below.

About The Author

Mayank Parmar

Mayank Parmar is an entrepreneur who founded Windows Latest. He is the Editor-in-Chief and has written on various topics in his seven years of career, but he is mostly known for his well-researched work on Microsoft's Windows. His articles and research works have been referred to by CNN, Business Insiders, Forbes, Fortune, CBS Interactive, Microsoft and many others over the years.