File Explorer

The Windows 10 October 2018 Update is no longer available for download after users claimed that the update has wiped their data without their permission. Judging from reports, the deletion bug doesn’t appear to be widespread but the rollout stays on hold until the investigation comes to an end.

“We have paused the rollout of the Windows 10 October 2018 Update (version 1809) for all users as we investigate isolated reports of users missing some files after updating,” Microsoft explains.

Microsoft has also published a workaround to recover the deleted content and Dona Sarkar explains that the affected users can get in touch the company’s support team to recover the lost data.

File Explorer in Windows 10

“If you’ve run into the “missing files after update” issue for 1809/October 2018 Fall update, please call our support line. They have the tools to get you back to a good state. This build is no longer available to download manually,” writes Dona Sarkar.

Windows 10 version 1809
The old support document, image via Dona Sarkar

Now it appears that Microsoft has updated the support document with a new line that recommends users to minimize the use of affected devices. If you lost data after installing it, you can get in touch with the company’s support team to recover the files.

“If you have manually checked for updates and believe you have an issue with missing files after an update, please minimize your use of the affected device and contact us directly at +1-800-MICROSOFT, or find a local number in your area,” the updated support document reads.

Windows 10 version 1809 issues
The updated support document

Dona Sarkar explains that you can check whether your files are deleted after installing the Windows 10 October 2018 Update by opening the Documents folder. If all your files are still, then you’re good to go and no action is required. But if the files are gone, you’re recommended to minimize the use of the device and contact Microsoft directly at +1-800-MICROSOFT.

  • YeahRrright

    It must be fun doing damage control. Especially for the support agents, who get the full force of hate for what a bunch of devs did and for the way management tries to save a few bucks on quality and testing.

    • M Rankin

      Microsoft has provided updates on what caused it users changing locations Without saving properly.
      This also explains why majority of users were not affected by it.

  • Phil Brinkle

    I like Windows 7 because I have never had such an issue.

    • M Rankin

      Microsoft has updated on what happened.
      And it looks like users change locations
      With out save them properly.