The UK consumer group Which? recently conducted a survey and it appears that close to 50 percent of users have experienced issues while using Windows 10 operating system. The Which? survey includes 1,100 members, and interestingly, no less than half of all Windows 10 users have experienced a bug in the operating system.
The survey claims that the 21 percent respondents have experienced issues with apps and the OS itself. The 16 percent of the users have experienced users with hardware, like printers and audio system.
The surveyed users also reported some critical problems, like emails accounts sync and even complete PC failures. Which? also contacted Microsoft and if appropriate, the group believes that the software giant should pay compensation to those who have experienced loss as a result of Windows 10.
“Microsoft needs to finally engage with its customers, do more to fix the problem and pay out compensation, where appropriate,” Alex Neill, Which? Managing Director of Home Products and Services, said in a statement.
The UK consumer group is also asking Microsoft to honour users consumer rights, and it has already contacted Microsoft to discuss the problem. Microsoft is looking into it, and the software giant would consider the proposals.
“We want to make sure our customers receive the right support they need to get the best Windows update experience and we will continue to review customer enquiries and issues on a case-by-case basis to ensure individual help and resolution where possible. In addition, Which? members are very important to us so we are currently exploring ways in which we can work together in the future to ensure they have the support that they need in a way that is easy and quick,” Microsoft said in a statement, according to the UK consumer group.
The growing number of complaints received from customers has always been a matter of concern for the software giant.
The group adds that Microsoft should give users an option to choose whether to receive updates or not.
Microsoft recently started rolling out Windows 10 April 2018 Update and there have been reports about major problems affecting some systems. Microsoft acknowledged it and also offered a workaround.
