Age of Empires Definitive Edition
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Microsoft has recently released Age of Empires: Definitive Edition in the Microsoft Store for Windows 10, but the gamers are not happy with the company. It appears that Age of Empires: Definitive Edition crashes on launch in Windows 10 for almost everyone.

Age of Empires: Definitive Edition is now available in the Microsoft Store for Windows 10 devices with build 15063 or newer. We are not sure as to why Age of Empires: Definitive Edition is crashing on launch, but the bug appears to be affecting almost all buyers.

Age of Empires is a popular series of games published by Microsoft Studios. Since it is one of the most popular historical real-time strategy games, Microsoft is still launching new versions, the latest edition of the game is Age of Empires: Definitive Edition. The game is focused on events in Asia, Europe and Africa, and the story is from the Stone Age to the Iron Age.

It comes with no less than 40 hours of an updated campaign with new narration and pacing. Microsoft has, of course, improved the 4K visual and as well as added a new soundtrack to enhance the experience. It has even more features, such as support for up to 8 players in Xbox Live for online gaming. It goes without saying that the game is appealing to anyone interested in strategy games, but unfortunately, not everyone can play it right now.

If you were waiting for the modern version of Age of Empires, you might have to wait a bit longer as the $19.99 game won’t start on Windows 10 due to an odd bug that causes the game to crash on launch. For the very first time, this edition of Age of Empires has only 3 ratings in the Microsoft Store as the reviews are basically from the frustrated gamers who couldn’t play the game.

Age of Empires: Definitive Edition stuck at ‘game is loading screen’ in Windows 10

“Game wouldn’t start beyond the “Game is loading Screen”. I love this game but it just wouldn’t proceed beyond the game the loading screen. If a basic game like this can’t run on a high-end PC what is even the point of launching it again,” one user reviewed the game in the Microsoft Store.

Age of Empires: Definitive Edition crashes on launch in Windows 10 – How to fix

Uninstalling and reinstalling the game might help, as this replaces the files that run the game, and in case you’re having trouble getting a game to play, uninstalling and reinstalling the game might help. Here’s how you will be able to completely u

Uninstall and reinstall the game

  • Open Start Screen, with the Windows Key or from the taskbar, lower-left corner.
  • In all apps list, find Age of Empires: Definitive Edition, and right click to uninstall.
  • Once the game has been successfully uninstalled, you can reinstall it from the Store.
  • In the Microsoft Store, click the three dots and select My Libary.
  • Locate the game, and click on download button to reinstall it.

Install Candy Crush or any free game

  • Open Microsoft Store, navigate to the games section and download any free game.
  • Candy Crush, for example, can be downloaded.
  • Reinstall Age of Empires: Definitive Edition and this time, the game would not throw any error.

At the time of writing this story, Microsoft hasn’t confirmed the issue but since it’s a widespread bug, you can expect the hotfix to arrive in a couple of hours.

  • Mathias R. S. Sørensen

    It doesn’t work to reinstall the game unfortunately.

    • eltonnakamura

      yes me too.

  • Manish Halai

    Reinstall does not work.

  • rct

    Reinstall didn’t work, so got a refund and uninstalled. My original version works just fine however so I’ll stick with the 90’s graphics.


  • Mayank Parmar

    I’ve updated this article with another workaround, seems to be working for many users!