Image Courtesy: Microsoft.com

Microsoft today pushed out a new Windows Insider Preview Build 16291 for PC users in Fast Ring. The company also provided a workaround for Surface Pro 3 who complained of having issues installing Preview builds on their devices.

Microsoft Engineer, Jason Howard in the Blog Post has provided a work around for Surface Pro 3 users who are facing issues installing the builds on their devices. Jason explained that the workaround pertains to users with Surface Pro 3 devices with build 16288.1 or 16291.

Below are the steps penned by Jason Howard as a workaround:

  • Prepare a bootable USB image from a working PC.
  • With the device powered off, boot your Surface Pro 3 device from the USB drive.
  • When the Windows setup box appears, press Shift + F10.
  • In the Command Prompt window that appears, type: wpeutil reboot.
  • Hit enter to execute this command and immediately remove the USB drive from the computer.
  • The device will reboot and load the Windows OS as expected.

The above steps are workaround for Surface Pro 3 users to boot back to Windows 10 Operating System. There are also some advanced steps which have been recommended to permanently fix the issue.

  • Open a web browser and navigate to aka.ms/fixsp3ec.
  • Download the file: fixsp3.zip.
  • Open File Explorer on your PC and navigate to the Downloads folder.
  • Downloads is the default folder, it may be different if you have changed your default location.
  • Right-click the file fixsp3.zip and select extract all.
  • A window will open after extraction. Right-click the file fixsp3.cmd and choose Run as Administrator.
  • The process will execute and implement the necessary patch to prevent this bug from recurring.
  • Reboot your Surface Pro 3 device. It is now fully patched.

If Surface Pro 3 users are not willing to go through the above process, then Microsoft has already got a permanent fix for the issue which will be made available in the next flighted build to be released soon with version 16294 or higher.

If any of our Surface Pro 3 users have already encountered the issue, then make sure to check the workaround above and let us know if it fixes the issue in the comments below.

  • Frode Engesæth

    Hi, I tried both suggestions but this did not fix our problem. We have two Surface Pro 3 with build 16288.1. The problem we got after installing build 16288.1 is when we shut down (power off) Surface Pro 3 devices. Then they will not start windows again. They both stop with a black screen after the surface logo. This is not a problem if we just restart, then Windows starts as normal. To start Windows after a shutdown, we need to use a bootable USB image. All I do with it is to choose go back to windows, take out bootable usb image and windows starts as normal.
    One of Surface has a problem, it shut down for some reason, never in use but when it has been left without being used. This also came with build 16288.1.