Couple of day ago we reported that lot of users with Surface Pro 4 devices have complained that they were having random shutdown of the device which caused loss of data for lot of users. Today Microsoft officially acknowledged the random shutdown issue and confirmed that they are currently working on a fix to be released very soon.
Microsoft Engineer Bryan H in the Community Forum confirmed that the company is aware of the Randomization issue and having identified the cause, the company is very close to deliver the fix for the issue to all Surface Pro users.
Bryan also said that once the internal testing on the fix is cleared the Fix will be delivered to the users via Windows Update roll out. He has currently not specified any time frame in regards to the roll out of the fix. But we expect the company to roll out the fix to the Surface Pro users within this week.
However Bryan has not confirmed anything about the cause of the issue, but we expect it to be a software issue which would receive a fix by rolling out a Software Update via OTA.
